Frequently Asked Questions

How long does shipping take?
KROK orders are shipped in batches directly from Thailand. Depending on your location, our express air delivery takes between 3 - 7 business days. You will receive a tracking number to track your package.

Are the materials safe to use with food?
We use the highest quality Thai granite which is one of the strongest stones in the world. Before cooking with the mortar and pestle we recommend conditioning the granite surface to make sure it is even and safe to use. We provide clear guidelines to do so.

The cork base is impermeable. Cork trees produce Suberin which is a substance that makes cork resistant to the passage of moisture and formation of mold or rot.

What is your return policy?
If you feel that our product did not meet your expectations, please return it back within 30 days. You can let us know in advance if you have any issues regarding any part of your KROK set.