Frequently Asked Questions

Shipping & Returns

Currently we ship to selected countries in Europe, to the USA, Canada, Australia, New Zealand and selected countries in Asia. For specific requests, please contact us here.

Each KROK is individually handcrafted and requires 3 days to be completed. Please note, that our mortars and pestles and produced in small batches and shipped once the batch has been finalized. You will find more details in the checkout page.

KROK orders are shipped directly from Thailand. The KROK usually arrives between 3-5 weeks depending on your location.

COVID 19 updates: Due to high package volume and restrictions, delivery companies are experiencing significant delays. Please note that we will send you updates by email in regards to your KROK package tracking.

If you feel that our product did not meet your expectations, please return it back within 30 days. You can let us know in advance if you have any issues regarding one part of the KROK set.

KROK Materials

We use the highest quality Thai granite which is one of the strongest stones in the world. Before cooking with the mortar and pestle we recommend conditioning the granite surface to make sure it is even and safe to use. You can find directions on the conditioning here.

The cork base is impermeable. Cork trees produce Suberin which is a substance that makes cork resistant to the passage of moisture and formation of mold or rot.