Return & Refund Policy

Last updated: November 1, 2026

At KROK, we take pride in the quality and craftsmanship of our products. We want you to feel confident in your purchase, which is why we offer a straightforward return policy.

Free 30-Day Returns — United States

We offer free returns within 30 days of delivery for eligible orders delivered within the United States.

If your KROK purchase doesn't meet your expectations, you may request a return within 30 days of receiving your order.

To qualify for a return:

• Your return request must be submitted within 30 days of delivery.

• The product must be returned with all included components.

• The product must not have been damaged through misuse, neglect, or improper handling.

• Proof of purchase may be required.

We understand that customers may need to inspect or try their KROK at home. Ordinary inspection and appropriate initial use do not automatically disqualify an item from return.

How to Start a Return

To request a return, please contact us through our website at https://krokcraft.com/pages/contact with your order number and the reason for your return.

Our team will provide return instructions and, for eligible US orders, a prepaid return shipping label.

Return shipping is free for eligible US orders. Please do not send products back without first contacting our team, as returns must be directed to the appropriate facility.

Refunds

Once your return has been received and inspected, we will notify you of its status.

Approved refunds will be issued to the original payment method within 14 days after we receive the returned product. Your bank or payment provider may require additional time to make the funds available.

There are no restocking fees for eligible US returns.

Damaged, Defective, or Incorrect Products

Every KROK product is individually crafted from natural stone, so minor variations in color, texture, and appearance are expected and are part of its character.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and include your order number and photographs of the product and packaging.

We will review the issue and arrange an appropriate resolution, such as a replacement, return, or refund, at no additional cost where applicable.

International Returns

For orders delivered outside the United States, return requests may be submitted within 30 days of delivery.

Unless otherwise required by applicable law or agreed upon by KROK, customers outside the United States are responsible for return shipping costs for change-of-mind returns.

Please contact us before shipping an international return so that we can provide the correct return destination and instructions.

International customers retain any mandatory consumer protection rights under applicable local laws.

Non-Returnable Items

The following items are not eligible for standard change-of-mind returns:

• Gift cards, except where refunds are required by law.

• Products damaged through misuse, improper care, or alterations after delivery.

• Items specifically identified as final sale at the time of purchase, to the extent permitted by applicable law.

These exclusions do not limit any statutory rights relating to damaged, defective, or incorrectly supplied products.

Exchanges

If you would like to exchange an item, please contact our team. Exchange requests are subject to product availability. Where a direct exchange is not available, we may recommend returning the original item and placing a new order.

Contact Us

For questions regarding returns, refunds, damaged products, or exchanges, please contact KROK through our website:

https://krokcraft.com/pages/contact

KROK is operated by TRADO INTER LLC.